PROPERLY INSTALLING YOUR CARPET is critical for it to last a long period of time. Follow both industry and manufacturer
guidelines to prevent any unforeseen issues that can reduce your carpet’s longevity.
to work in your building. Identify higher
traffic areas where you might need
something that resists matting and crushing more effectively. Think about what
you need carpet to do near entrances –
areas with high rainfall and snowfall will
likely require something different than
locations that are hot and arid.
Ultimately, you don’t want to have
warranties on your mind when buying
new carpet, so the best way to do that
is to be judicious during the selection
process. Communicate exactly what you
want for your facility, and that can go a
long way in preserving carpet.
Migliore advises setting the following
priorities: providing the right product
for the right place, understanding your
own wants and what can fulfill those
prerequisites, and not being afraid to
spend more for a carpet that will last
longer. Moreover, he suggests creating
small mock-up areas with the product
that is up for consideration to see how
it actually performs and whether it
meets your expectations.
“It’s not about the money,” says
Migliore. “It’s about quality, value, ser-
vice, performance and then price.”
Keys to Installation
Some carpet failures occur simply
because installation was not conducted correctly or precisely enough for
long-term success. Make sure during
installation that the following guidelines are met.
Different carpets and areas will
require different installation methods.
Establish whether carpet should be
installed via stretch-in installation,
direct glue-down installation or double
glue-down installation. Each comes with
its own pros and cons, so make sure the
installation method you pick aligns with
your goals and expectations for your
Poorly made seams, carpet seams
not being sealed, carpet not being
properly stretched and cushion that is
too thick are a few of the most common
installation mistakes that lead to carpet failure, explains Migliore. Moreover,
many who have experienced troubles
did not adequately follow the manufacturer’s guidelines or other industry
One resource that can provide guidelines for proper installation is CRI 104, a
standard for commercial carpet installation. This standard addresses important installation topics including tools,
materials, adhesives and dew point
considerations. To read CRI 104, visit
CRI’s website at www.carpet-rug.org.
But superseding all other guidelines is
the product manufacturer's instructions
which must be followed.
Read and Understand the Warranty
If your carpet does fail, you will want
to know what your warranty covers
ahead of time. Many consumers expect
their carpet to have a warranty that will
cover whatever failure they are facing,
but it often doesn’t address these prob-
lems, leaving FMs flummoxed.
Migliore advises buyers to closely
read any potential product’s warranty
information to eliminate any surprises
that might come later. Like any other
feature for carpet, consider warranty in
the purchasing process. Granted, this
does not mean that you should prioritize warranty, but it should be one of
the factors to weigh when considering
“You have to read the warranty,
understand it and figure out what it
actually covers,” Migliore explains. “I
would not buy on the warranty but on
the quality of the product, the experi-
ence the dealer has with it and how
he educates the consumer about the
product and qualifies the appropriate
product for their wants.”
Finally, knowing what your warranty
does and does not cover can help you
take better care of your carpet, thereby
eliminating the need to use the warranty.
Some include information about best
practices to preserve it over time.
For example, you might find that a
warranty policy requires regular maintenance actions to be valid. Make sure
that if the manufacturer’s warranty
hinges on regular cleaning or any other
maintenance activity, you are keeping
up with it. Otherwise, your warranty
might be rendered obsolete before you
actually need to make use of it.
Justin Feit firstname.lastname@example.org is
Associate Editor of BUILDINGS.