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Po wered by Microsoft Azure
Have you ever dreamed of having every service call for an elevator malfunction result in a prompt fix on the first try?
Internet of Things (Io T) capabilities are
helping to realize that dream. Several elevator companies are working with the likes of
Microsoft and IBM to speed up service times
and reduce downtime.
thyysenkrupp elevator is using
Microsoft’s HoloLens headset technology
to give technicians on-site access to technical and expert information. 3-D hologram
images are projected onto the headset’s
lenses but the users can also see through
the lenses, allowing them to work with both
hands. In effect, the virtual information is
in the foreground of the users’ vision and
actual surroundings are the background. The
headset connects directly to the internet
without a connection to a laptop. Speakers
and microphones are built in.
Four cameras in the headset allow users
to send real-time views of what they are
working on. For example, if a technician in
the field needs to consult with an expert in
the office, the expert can see what the technician sees in the field. At the same time,
the technician can conduct a video call with
the expert via the headset lens.
thyssenkrupp has also implemented a
predictive maintenance solution based on
Microsoft Azure, a cloud platform for Io Tenabled devices. Machine data on door
movements, trips, car calls, etc. is collected
from MAX-connected elevators around the
world. The data is then analyzed in in the
cloud to analyze operation and estimate
remaining service life.
Kone is using IBM’s Watson cloud platform for new maintenance capabilities. Real-time data from an array of sensors and controls is relayed to the cloud, where Watson
evaluates it for anomalies. For example, if
doors on a particular elevator are closing
a little more slowly than usual or the cab
is coming to rest a few millimeters off the
floor, an alert can be sent to a technician,
who in turn can make a service call with the
necessary parts for a suspected problem
before the elevator fails. Because the elevator can send data but not receive it, Kone
says there is no possibility for the building
system to be hacked.
Cloud-Connected Elevators Expedite Service Calls
ELEVATOR SUPPLIERS PARTNER WITH COMPUTER AND INTERNET FIRMS TO IDENTIFY AND VISUALIZE PROBLEMS INSTANTLY
The Schindler Ahead
platform is powered
by the GE Predix, an
by Schindler partner
GE Digital. Machine
data from Schindler
elevators and escala-
tors are combined with
the company’s global
for analysis that leads
to actionable items for
The cloud capabilities
are enabled when an elevator is outfitted
with Schindler’s CUBE, a small hardware
box incorporating connectivity and com-
puter components as well as cybersecurity
software. The CUBE itself can perform data
to the cloud for analysis.
A variety of apps can be downloaded to
the CUBE for use on the Ahead platform.
These include Ahead Logbook, which manages equipment documentation and certificates, and Ahead ActionBoard, which shows
equipment status and usage indicators.
USING MICROSOFT’S HOLOLENS HEADSET, technicians for thyssenkrupp elevator can see holograms of service history and other
information in the foreground while leaving both hands free.