enhance guests’ perceptions of the space and make maintenance
easier for the facilities team, Carpenter says.
“Solid walls feel more private for the customer and I also think
they’re easier to maintain,” Carpenter explains. “I have them in
some stores and when you put tile on them, people don’t scratch
on them like they do with dividers – whether they’re painted or
stainless, for some reason those get graffitied.”
However you decide to renovate, remember that the space
reflects your organization, Carpenter adds: “Don’t underestimate
the importance of bathrooms to the consumer and their willing-
ness to come back to you.” B
Janelle Penny firstname.lastname@example.org is senior editor of
“Most schools want to go to electronic products, but durability and vandal resistance are concerns,” Kovach adds. “There are
other ways to find water savings without electronics. There are
metering faucets that are more durable and still cost-effective for
5) Take a Holistic View
Make sure to step back and view the planned project as a
whole. Consider the restroom experience from all angles, both
from the guest’s point of view and your team’s.
“For applications in hospitality environments, the bathroom is
RESTROOM RENOVATION #5
one of the main focuses of the guest experience,” explains Fisher.
“Hotel guests expect that bathroom to be inspiring and better
than what they have in their home. It can really impact their opin-
In multiple-user restrooms, strategies like using solid walls
or partitions rather than the popular metal dividers can both
A mix of renovations and new builds with washrooms that were
visually appealing and upscale, but also highly functional and easy
Tile flooring and walls replaced the previous fiberglass reinforced
panel walls for a more modern look. The small mirrors were replaced with bigger ones to make the space more inviting. Toilets
and urinals were replaced with up-to-date versions, and the sink
was replaced with a Bradley Advocate, a three-in-one sink, soap
dispenser and dryer with a continuous counter that keeps guests
from dripping on the floor on their way to dry their hands. Lighting
was upgraded to LED. Multiple-stall restrooms now feature stainless partitions.
RESTROOM RENOVATION #6
A modernization project for the men’s and women’s restrooms
needed to reduce the frequency of upkeep, phase out the use
of paper towels, and contemporize the restrooms’ appearance.
Fixtures had to accommodate a wide range of ages and ability.
The mall grouped 10 single-unit Advocates in both restrooms
around a semi-circular wall that houses a diaper changing area.
Maintenance was reduced from every 30 minutes to every 90
minutes, and eliminating paper towels saved roughly $12,000 per
year. All units are ADA compliant. The easy-to-navigate design
creates an efficient flow through the high-traffic facilities.